Privacy Policy

Last revised: August 26, 2025

PRIVACY POLICY LEGAL with SUPPLEMENTAL Plain Language

The "legal" sections represent the legally binding terms of the Agreement.

The plain language "human version" sections are there to help a reader summarize and interpret the content. Please note that the plain language sections are only intended to supplement the legal sections with more user-friendly terms, but in the event of any conflict between the legal sections and the plain language sections, the legal sections shall prevail.

This is part of our promise to you:

Written in plain language. No fine print. Just trust.

Purpose of this Privacy Policy

Legal: This privacy policy (the "Privacy Policy") describes how Huxley Technologies, Inc. (doing business as OpenRecovery), and its related, affiliated or subsidiary companies ("Company" or "we") collects, uses, and shares your information, provided by you through or when you use our service (the "Service"), including the website available at https://www.openrecovery.com/ (the "Website"), together with other related webpages, services and content accessible through the Website, the "OpenRecovery: Addiction Help" mobile app (the "App") to consumers in need of recovery ("Consumers"), and the RecoveryIQ Web-based Dashboard (the "Dashboard") available at https://recoveryiq.openrecovery.com/ to coaches, counselors, and sponsors ("Facilitators") in support of recovery, as well as your rights regarding the information we collect. UNLESS OTHERWISE DEFINED IN THIS PRIVACY POLICY, TERMS USED IN THIS PRIVACY POLICY HAVE THE SAME MEANINGS AS IN THE TERMS OF USE, WHICH CAN BE ACCESSED AT HTTPS://WWW.OPENRECOVERY.COM/TERMS-OF-USE.

Human Version: By using our services, you agree to our policies. That includes how we collect, use, and share data as described here and in our other policies, such as the Terms of Use and AI Policy. If you're not comfortable with that, please do not use our services.

Legal: This Privacy Policy applies only to the Service. This Privacy Policy does not apply to any websites managed, maintained, and/or hosted by third parties not directly affiliated with Company that you may visit, (e.g., via a link provided through the Service or on a website maintained by any third party). Company does not control the privacy policies of other websites to which we may provide hyperlinks. We encourage you to learn more about the online privacy and data security policies of third-party websites directly from such third parties, as their policies may differ from ours.

Personal Data

Legal: When we refer to "you" or "your" in this Privacy Policy, we mean any individual who interacts with or uses our Service. By submitting your information to us and by accessing or using the Service, you indicate that you have read, understood, and consent to the Terms of Use Agreement (the "Agreement"), which includes this Privacy Policy, the Terms of Use, and all other applicable Company rules and policies. You also indicate that you consent to Company's collection, use and sharing of your information as described in the Agreement. If you do not consent, you should not access or use the Service.

Human Version: By using our services, you agree to our policies. That includes how we collect, use, and share data as described here and in our Terms of Use. If you're not comfortable with that, we recommend not using the app.

Legal: This Privacy Policy aims to give you information on how we collect and process your personal information through your use of the Service, including any data you may provide through the Service when you sign up. It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

Human Version: We want you to know how your data is used, so this document lays it all out. There are other documents you will see while using our services, please read those too.

Information Collection

Legal: We collect several types of information about you when you interact with the Service for various purposes to provide and improve our Service, including information that you voluntarily provide or make available when you: register and create an account for the Service; add or update your account information; complete any survey, questionnaire, or form of information request from us; submit a Contact Us inquiry, communicate with us via the chatbot feature; utilize any other feature of the Service from one or more of your devices; or otherwise interact with the Service.

Human Version: We collect info you give us directly (like when you sign up or message us), as well as info about how you use the app. This helps us run the service, support you, and improve your experience.

Personal Data

Legal: While using our Service, we may ask you to provide us with certain personally identifiable information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you ("Personal Data"). Personal data that we collect may depend on how you interact with us and use the Service. We may also collect and use aggregated anonymous data derived from your use of the Service. Aggregated anonymous data may be derived from your Personal Data but is not considered Personal Data as this data does not directly or indirectly reveal your identity. We retain all rights to such aggregated anonymous data. Personal Data that we collect may include, but is not limited to:

  • Profile Data such as unique user ID, password, and user settings.
  • Personal Identifiers such as first and last name, date of birth and social media accounts.
  • Contact Information such as your billing address, residential address, email address, and phone number.
  • Consumer-Related Information such as personal information concerning Consumers submitted to the Service, which can be shared with Facilitators or other Consumers, including but not limited to, sobriety status, personality profile, activity and progress in recovery programs, Consumer-generated content, preferences related to Facilitators and other personal context and/or background deemed as helpful for receiving recovery guidance.
  • Facilitator-Related Information such as personal information concerning Facilitators provided to the Service, including but not limited to, professional skills, prior counselling experience, Facilitator-generated content, preferences related to Consumers and other experience and/or background deemed as helpful for providing recovery guidance.
  • Financial Information such as credit or debit card information, bank account information, payment details, or other payment information.
  • Commercial Data such as details about the content, products and/or services you have purchased through our Service, and corresponding transaction records.
  • Marketing and Communications Information such as marketing campaign data, click-throughs, your preferences, and consent to receiving marketing from us and third parties, your communication preferences, email, phone calls and text communications.
  • Audio Information such as audio recordings.

Usage Data

We may collect information about how the Service is accessed and used by your devices ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address, internet service provider, browser type, browser version, the pages (or views) of any user interface of the Service that you visit, the time and date of your visit, the time spent on those pages, referring/exit pages, time zone setting and location, language preferences, operating system, unique device identifiers, other technical information from the devices you use to access the Service, other diagnostic data, such as, statistics regarding the opening and clicking on emails, and other activities on the Service.

Information You Provide to A Third Party

We may receive information about you from third parties. We may associate this information with the other information we have collected about you as described in this Privacy Policy. The collection, use, and disclosure of information received from third parties may be governed by the third parties' privacy policies. Please carefully review these third-party privacy policies before submitting your information to a third-party application or otherwise interacting with it to understand how your information may be collected, used, and disclosed by these third parties. We have no control over, and cannot and do not assume responsibility for the data collection and privacy practices employed by any of these third parties or their services.

Human Version: We collect info you give us directly (like when you sign up or message us), as well as info about how you use our services. This helps us run the services, support you, and improve your experience. Some data we collect can identify you (like your name or email), and some just helps us understand usage patterns (like page views). We may also collect anonymous data to improve our service—but we don't link that data back to you.

Brief Overview of Information Use

Legal: We will only use your Personal Data when the law allows us to. We will use your Personal Data to provide and maintain the Service, including in the following circumstances:

  • To verify your identity and account information in connection with the Service
  • To allow you to participate in interactive features of our Service, including the chatbot and matching between Consumers and Facilitators
  • To provide general or customized analysis, or suggestions, including training large language models ("LLMs") or other machine learning models
  • To provide customer care and support, including, assisting you with setting up and managing your account with us and resolving disputes and/or answering questions about the Service
  • To notify you about changes and updates to our Service, as well as other important operational information
  • To monitor the usage of the Service
  • To detect, prevent, and address technical issues, including problem troubleshooting, data hosting and analysis, system maintenance, testing, and reporting
  • For our own internal business purposes
  • To enforce our Terms of Use of the Service, and the terms of this Privacy Policy
  • To protect our interests, including establishing, exercising and defending legal rights and claims
  • As necessary to comply with legal requirements, to prevent fraud, to co-operate with law enforcement and regulatory authorities, and to stop other prohibited, illegal, or harmful activities
  • For purposes disclosed at the time you provide/we request your information or as otherwise set forth in this Privacy Policy

Human Version: We use your data to help run the service, match you with support, communicate with you, personalize your experience, and make improvements. We also use data for legal and security reasons—but not for selling ads or unrelated marketing.

How We Use Your Data

Legal: Here is a more detailed description of how we use your data:

  • Account Creation: We use your email address, phone number, and unique user ID to create and manage your account with the Service. This information allows you to log in, access the Service's features, and receive important updates and notifications.
  • Sobriety Tracking: We use the sobriety status information you provide to help you track your progress and milestones in a Consumer's recovery journey. This includes tracking your day counts, anniversaries, and other relevant information related to your sobriety.
  • Personalization and Recommendations: We use data about your interactions with the Service, including the content you like or favorite, to set up or enhance your account, personalize your experience, and provide you with content that is relevant to a Consumer's recovery journey. We also use this data to provide recommendations tailored to your preferences and recovery profile, such as matching Facilitators or Consumers or suggested outreach activities aimed at promoting your recovery.
  • Language Model Training: We use the data we collect, including Usage Data and interactions with the Service, to train or customize LLMs. All data used for this purpose is anonymized and aggregated to protect your privacy. Please refer to our AI Policy for more detail on training the LLMs. These models are designed to enhance user interaction and provide support for addiction recovery within the Service.
  • Communication and Support: We use your contact information to communicate with you about the Service, respond to your inquiries, provide customer support, and send you important updates and notifications.
  • Service Improvement: We collect usage data, including information about how you interact with the Service, to analyze and improve the Service's features and functionality. This helps us understand how users are using the Service and allows us to make enhancements that improve the overall user experience.
  • Security and Compliance: We use your data, including reviewing communications between users of the Service, to maintain the security and integrity of the Service, prevent, detect, or remediate fraudulent or other unauthorized activity, to resolve disputes, and comply with legal obligations and regulatory requirements.
  • Additional Features: If you choose to participate in various features of the Service, such as the sponsor support, peer communication, or recovery activity tracking, we use your data to facilitate these features and enable interactions with other users.

We do not use your data in ways not explicitly provided in this Privacy Policy, such as the provision of advertisements. If you have any questions or concerns about how we use your data, please feel free to contact us using the contact information provided below.

Human Version: We use your info to: facilitate your use of services and features; help you track your recovery; personalize content and support; improve our tools; communicate with you and provide support to you; keep the platform secure. We also use anonymized data to improve how the AI supports you, never embedding your private info into any model.

Disclosure of Data

Legal: We may share your Personal Data with third parties in the following circumstances:

  • Other Users: Some Personal Data is disclosed to other Facilitators or Consumers as a result of your use of our Service and your explicit consent to share select data to select parties for select purposes. Any Personal Data shared via any shared or public forum using our Service, such as, through any community sharing tool, any marketplace, or an external service (such as Facebook, Instagram, YouTube, LinkedIn or Twitch), may become public information. You should exercise caution when disclosing your Personal Data, including sharing your location data with the external service. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR OWN VOLUNTARY DISCLOSURE OF PERSONAL DATA IN SHARED AND PUBLIC FORUMS.
  • Service Providers: We may use third-party service providers to perform certain business services and may disclose your information to such service providers as needed for them to perform these business services. Service providers are only allowed to use, disclose, or retain this information to provide these services. Business services provided may include, but are not limited to, hosting services; account authentication and user verification services; billing and accounting services; payment processors services; marketing, promotional and email services; AI tools and analytics services; customer and technical support services; quality assurance testing, and back-office support for the Service.
  • Legal Process: Subject to applicable law, we may disclose information about you i) if we are required to do so by law, regulation or legal process, such as a subpoena; ii) in response to requests by government entities, such as law enforcement authorities; iii) when we believe disclosure is necessary or appropriate to protect the personal safety and prevent physical, financial, or other harm, injury, or loss of users of the Service or the public in general; iv) for the purposes of cooperation with law enforcement agencies' and/or in connection with an investigation of suspected or actual unlawful activity; or v) to protect and defend the Company's rights or property
  • Business Transactions: We may do business with third parties, to whom we may choose to sell, transfer, merge, or license parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. Therefore, we may share your information with our affiliated entities, successors, predecessors, assigns, or licensees, or business partners. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy. We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law.

We do not disclose your Personal Data in ways not explicitly provided in this Privacy Policy, such as the motivation of other users. If you have any questions or concerns about how we disclose your data, please feel free to contact us using the contact information provided below.

Human Version: We only share your data: if you choose to share it (like with a sponsor or peer); with service providers helping us run OpenRecovery (and they can only use it for us); if legally required or if someone's safety is at risk; if we go through a business change (like a merger). We never sell your data. Ever.

Security of Data

Legal: We have put in place certain administrative, physical, and technical security measures, including but not limited to, data encryption measures, to help prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know, as discussed above. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Human Version: We strive hard to keep your data safe. Only people who truly need access have it, and we use encryption and other protections to prevent unauthorized access. If something goes wrong, we'll let you know when required by law.

Your Legal Rights

Legal: Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. You have the right to:

  • Request access to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
  • Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: if you want us to establish the data's accuracy; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Human Version: You have the right to: see your data; correct your data; delete your data; object to how we use it; ask us to temporarily stop using your data or use your data in limited ways; take your data with you or send it to a third-party of your choice; withdraw your consent at any time. We'll explain what we can and can't do depending on the situation.

Changes to This Privacy Policy

Legal: We reserve the right to update our Privacy Policy from time to time without notice. For reference, the effective date of this Privacy Policy is posted at the top of this page. Your continued use of the Service after changes are posted constitutes your acknowledgement of the modified Privacy Policy and agreement to abide and be bound by that privacy policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately when they are posted on this page.

Human Version: We may update this privacy policy. We'll post the new version and date, and continued use of our services means that you agree to the new terms. We recommend checking in once in a while.

Children

Legal: The Service is intended for users aged eighteen (18) and older. If you are under the age of eighteen (18), you are not authorized to provide us with any personally identifying information, nor access or use our Service in any manner whatsoever. By using the Service, you represent that you are eighteen (18) years of age or older.

Human Version: If you're under 18, please don't use our services. They're designed for adults.

NOTICE TO CALIFORNIA RESIDENTS

Your California Privacy Rights. California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for their own direct marketing purposes. Requests should be submitted via email to support@openrecovery.com and should include CALIFORNIA PRIVACY RIGHTS in the subject line. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

Human Version: If you're a California resident, you can request a summary of how we share personal info for direct marketing. Just email us at support@openrecovery.com with "CALIFORNIA PRIVACY RIGHTS" in the subject.

Your 'Do Not Track' Browser Setting

Legal: Some web browsers incorporate a Do Not Track ("DNT") feature that signals to the websites that you visit that you do not want to have your online activity tracked. At this time, our websites do not respond to DNT signals. We may allow certain third-party advertising partners to place tracking technology, such as cookies and pixels on our Service. This technology allows us and/or third parties to collect personally identifiable information about your online activities over time and across different websites.

Human Version: Our site doesn't respond to browser "Do Not Track" signals. Some of our third-party partner tools may track your activity on our services — check their privacy policies for more details.