Admissions Call Audit
Find out what’s really happening on your admissions calls.
A one-off, in-depth assessment of your admissions calls, written for owners and executives. Clear findings, honest conclusions, and recommendations you can act on.
The patterns that decide admissions sit buried in your call history.
Every week of calls adds to a record almost nobody has time to read. Ad hoc review is inconsistent, rarely finished, and easy to defer.
So leadership ends up steering admissions on anecdote and instinct, while the answers sit in conversations that already happened.
Findings, conclusions, and recommendations, delivered in writing.
The Audit ends in a detailed written assessment of the current state of your admissions calls. It reads like a report from a trusted advisor: what we found, what it means, and what to do about it.
- Findings
- What is actually happening across your calls, with the evidence behind it.
- Conclusions
- What the patterns mean for admissions performance and where the risk sits.
- Recommendations
- The specific changes worth making, in priority order.
It examines the conversations, the skills, and the call data.
Every call is read against the six core admissions skills:
- Gathering Information
- Demonstrating Understanding
- Encouraging Engagement
- Moving Towards Next Steps
- Information Sharing
- Working with Ambivalence
And against the record around each conversation: referral sources, reasons for calling, the next steps promised, durations, and outcomes.
Start with a diagnosis, or run the ongoing view.
Admissions Call Audit
A one-off diagnostic: a point-in-time read with conclusions and recommendations.
Admissions Intelligence
An ongoing operating view: every call reviewed by morning, continuously.
See Admissions IntelligenceMany programs start with one and add the other.Compare the plans
See if the Audit fits your program.
Book a consultation and we will walk through what the Audit covers, what you receive, and whether it fits where your program is today.