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Admissions Roleplay

Increase admissions in 90 days.

Guaranteed. Or your money back.

Our realistic AI-powered platform gives behavioral-health teams simulated practice calls of their hardest conversations, with objective coaching on the moments that turn an inquiry into care.

Book a demoSee how it works

The Problem

Your team knows how calls should go.
Doing it every time takes practice.

Every caller is taking a hard, vulnerable step toward help.

  • The terrified motherCalling for her son
  • The ambivalent callerHalf-ready to hang up
  • The partner out of optionsOne last chance to try
  • The one still in denialSure it isn’t that bad
  • The caller bracing for the billCertain they can’t afford it
  • The 2 a.m. crisisNeeds the right answer now
The old way

Traditional admissions training isn’t enough.

Scripts, call reviews, and shadowing show what good looks like. They don’t let your team practice it before the stakes are real.

Scripts & talking points
Every caller branches differently. The script can’t coach the next move. Trust drops while the team member searches for the right words.
Shadowing & recordings
Observation is not rehearsal. The pressure never becomes theirs. New team members look ready, until they’re the one on the line.
LMS modules
Passing a module doesn’t build real-time response language. Completion looks good, and the calls don’t change.
Learning on live calls
Their first hard call comes from a real family. Nothing has been rehearsed. The caller stalls, hangs up, or never takes the next step.

The product

Unlimited practice with realistic admissions calls.

Simulated AI callers act like the people your team actually speaks with. Shape the call, set how hard it fights back, and practice until the feedback says ready.

Start from a growing library of the calls treatment centers actually get, or set up the one your team keeps losing.

Four levels of the same conversation. New staff start with a caller who wants help. Veterans get stalling, deflection, and every reason not to come in today.

A voice you'd swear was real is on the line. No script on either end: the caller listens and reacts to every word, in real time.

Every call comes back with a plain-language read: what built trust, where momentum slipped, and the one thing to try on the next attempt. The score tracks the climb.

  • Every caller has a story

    Trained on the calls treatment centers actually get. The mom who used naloxone last week. The wife whose husband is three days sober.

  • Voices you'd swear are real

    Hesitation, worry, long pauses. Nothing about them sounds like AI.

    Hear a caller

  • The caller actually listens

    No script on either end. Ask a different question and the call goes a different way.

A safe place to fail. It's just an AI.

Every caller is different. Every voice is real.

The full range of situations your team faces, not a handful of scripts. Mix and match the details for a simulated caller scenario, then listen in.

“Someone calling for themselves, calling about opioids. Torn about getting help, no insurance. An easier conversation.”

A growing library of scenarios, each with a voice this real.

Analytics

See your whole team's performance at a glance.

Track how each person is performing on the calls that matter, by scenario, over time. Then open any single call to see exactly what happened.

  • Every member of your staff, in one view
  • A performance score per scenario
  • Drill into the detail of any individual call

Reputation is everything.
Here's ours.

“Everything I wanted it to be, it was. It just blew open all of these discussions about what they could do and how they could do better.”
Krista MillerClinical Director · Zia Recovery Center
“OpenRecovery has become a strategic extension of our team, helping us deliver more personalized care through AI-powered staff training, all within a platform tailored to our clinical model.”
Steve MilletteCEO · Ignitus Recovery
Trusted by
  • WEconnect
  • Ashley
  • Jaywalker Lodge
  • Redpoint
  • Zia Recovery Center
In partnership with
  • TPAS
  • National Association of Addiction Treatment Providers
  • SMART Recovery

Admissions improve in 90 days,
or your money back.

One target, set together and measured against your own baseline, not an industry average. Here’s exactly how it runs:

  1. Day 0

    Set the target together

    One measurable number, usually your inquiry-to-admission rate, written into your agreement before anything starts.

  2. Days 1–90

    Your team practices

    Weekly roleplays of your hardest calls, with objective coaching after every one. Leaders watch progress build session by session.

  3. Day 90

    Review the number together

    Improved? Keep going, nothing changes. If it hasn’t moved against the baseline we set on day zero, you stop paying that day.

  4. Day 120

    Still flat? Full refund

    A month on and the number still hasn’t moved? We refund every dollar you’ve paid. That’s the guarantee.

The only catch: your team completes the weekly practice. Full terms in your agreement.

See what closing more of your existing demand is actually worth.

You already pay for these inquiries. A modest lift in your close rate, the same demand and better calls, turns into admissions and revenue every month. Adjust the numbers to match your program.

Calculate your ROI

See what closing more of the calls you already get is worth.

Step 1 of 4

Count every inbound call from someone looking for treatment. A rough monthly number is fine.

Step 1 of 4. How many calls do you get a month? Count every inbound call from someone looking for treatment. A rough monthly number is fine.

The next call may decide whether someone gets to care.

Your team should not have to improvise the hardest conversation of someone's life. Give them the practice before the moment is real.

Book a demo