Admissions Intelligence

Better admissions performance begins with a clearer view.

Name: Admissions Intelligence
Brand: OpenRecovery

The Admissions Intelligence platform surfaces risk and opportunities across your admissions calls. Spot the skills that need practice, coach your team and watch calls improve.

Book a demo

5 minutes to connect your call data.
Insights start arriving next day.

The problem with traditional call review

You cannot improve what you cannot see.

Yesterday your team took 120 calls. Inside them were coaching moments, referral sources, and signals that needed a closer look. Nobody had time to listen for them.

A coaching moment, missed

“Can I think about it and call you back?”

The call ended there. No next step was offered. Moving Towards Next Steps needs practice.

A signal worth reviewing

The caller went quiet, and the call ended early. Flagged for qualified human review.

A referral source, lost

“St. Mary’s gave us your number.”

A referring partner your organization should know about. It stayed in the recording and never reached your records.

Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.What if he says no?Coaching momentWhat do I say if he asks who I was talking to?I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.Her doctor said to call you first.Referral sourceWhat should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.What happens after the first thirty days?I found your number in my husband's coat.………Caller went quietI wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.Is tonight too soon?Next step setI looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?He's been staying with us since March.She said she'd think about it.Left hangingHe gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.Do you take Medicaid?Insurance detailMy sister went through your program last spring.Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?He's using again. I found it this morning.Clinical flagI can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.I'm calling for my brother, actually.I can call back when he's home.Missed next stepHow long do most people stay?He was sober for six years.The counselor at his school gave us this number.What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?What if he says no?Coaching momentI'm on my lunch break, I only have a minute.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Her doctor said to call you first.Referral sourceWe're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?I looked at your website last night.We're about two hours south of you.………Caller went quietYou're the first person who's picked up.Do you have anything closer to Phoenix?He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.Is tonight too soon?Next step setIs this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?She said she'd think about it.Left hangingIs there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.I'm calling for my brother, actually.What should I pack for him?Do you take Medicaid?Insurance detail

The product

Every call your team takes is now reviewed.

See yesterday at a glance.

How the team performed and what the calls looked like, without opening a single recording.

Admissions Intelligence · Overview

The calls that matter, first.

Conversations that need human review rise to the top of the queue.

Dana R.Maria Chen08:1218%

Owen K.James Walker14:567%

Marcus A.Robert Hall21:0424%

Every score shows its reasoning.

Six core admissions skills, assessed in the conversation’s own words.

04:12“I just don’t know if we can afford something like this.”

23%

Encouraging Engagement

−10% vs last call

The right calls get the right attention.

Every call is checked for designated clinical signals. Flagged ones enter your team’s daily workflow.

Suicide or self-harm

James Walker · flagged for review

Active drug use

Maria Chen · flagged for review

Stopped responding

Robert Hall · 21:04 · answered by Marcus A.

In this morning’s review queue

Your team opens the day already briefed.

Each morning, the digest and personal coaching land in the inbox. Every email links back to the call behind it.

Referral source

Who sent them to you. Captured from the call itself.

Reason for calling

What the caller needed, in their own words.

Next step promised

What your team committed to. Nothing gets dropped.

Coaching your team becomes a rhythm.

Weekly for the team. Daily for each person. Monthly for the one-on-one.

Every week, the whole team at a glance.

Every day, feedback finds each person.

Every month, something to discuss in the one-on-one.

See how Admissions Roleplay turns call insight into practice

The intelligence behind the view

Powered by OpenRecovery’s Behavioural Health Intelligence Layer.

Every score, flag, and recommendation in Admissions Intelligence comes from the same engine: the Behavioural Health Intelligence Layer, the analysis core we have been building since 2023 in partnership with leading researchers at the University of Toronto.

The graph maps The Layer at the center to twelve taxonomies: Recovery ontology, Admissions skills, Clinical signals, Emotional landscape, Personas & archetypes, Organization, Substances, Behavioural addictions, Care pathways, Barriers & context, Family systems, Traits & patterns.

Need a deeper starting point?

Start with an executive assessment of your calls.

The Admissions Call Audit is a one-off written read of your real calls: how they perform today, what the patterns mean, and what to change first.

The Audit stands on its own. If an ongoing view is right afterwards, Admissions Intelligence continues from there: every call reviewed by morning.

Get an Audit

Reputation is everything.
Here's ours.

**Krista Miller**Clinical Director · Zia Recovery Center

**Steve Millette**CEO · Ignitus Recovery

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See the calls your team can’t afford to leave unseen.

Book a demo and walk through the morning view your team would open: yesterday’s calls already reviewed, the conversations that need attention first, and the next skill for each person to practice.