Better admissions performance begins with a clearer view.
The Admissions Intelligence platform surfaces risk and opportunities across your admissions calls. Spot the skills that need practice, coach your team and watch calls improve.
Yesterday your team took 120 calls. Inside them were coaching moments, referral sources, and signals that needed a closer look. Nobody had time to listen for them.
A coaching moment, missed
“Can I think about it and call you back?”
The call ended there. No next step was offered. Moving Towards Next Steps needs practice.
A signal worth reviewing
The caller went quiet, and the call ended early. Flagged for qualified human review.
A referral source, lost
“St. Mary’s gave us your number.”
A referring partner your organization should know about. It stayed in the recording and never reached your records.
Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?What if he says no?Coaching momentI can call back when he's home.Missed next stepHer doctor said to call you first.Referral sourceI left a message on Tuesday.Follow-up missedShe said she'd think about it.Left hangingI'm scared to leave him alone tonight.Suicide-risk reviewDo you take Medicaid?Insurance detail………Caller went quiet
Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.I looked at your website last night.We're about two hours south of you.I've been putting this call off for a month.You're the first person who's picked up.Do you have anything closer to Phoenix?How soon could he come in?What happens after the first thirty days?I found your number in my husband's coat.Are the rooms shared?I wrote down what I wanted to say and lost it.I'm on my lunch break, I only have a minute.He says he only drinks on weekends now, but the weekends keep starting on Wednesday.I can't do mornings, I work nights.Is there a waitlist right now?His boss is asking questions already.Can I do a tour first?We looked into you last year and didn't call.He's been staying with us since March.This is the third place I've called today.He gets out of the hospital on Friday.I promised him I'd just ask questions.My sister went through your program last spring.He doesn't know I'm calling.We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?How long do most people stay?He was sober for six years.The counselor at his school gave us this number.Is this something insurance would even cover?I just need to know what it costs.My daughter was a patient there in 2023.We can't go through another January like this one.Will my deductible apply?What do I say if he asks who I was talking to?We tried something like this two years ago.Can family visit on weekends?Does he have to want it for it to work?Our church takes a collection for things like this.He asked me to call while he still means it.Is tonight too soon?I'm calling for my brother, actually.What should I pack for him?What if he says no?Coaching momentI can call back when he's home.Missed next stepHer doctor said to call you first.Referral sourceI left a message on Tuesday.Follow-up missedShe said she'd think about it.Left hangingI'm scared to leave him alone tonight.Suicide-risk reviewDo you take Medicaid?Insurance detail………Caller went quiet
Somewhere in yesterday’s 120 calls are eight moments that matter.
It takes nine hours of reading to find them all.
Searching…
0 of 8 moments found
The product
Every call your team takes is now reviewed.
See yesterday at a glance.
How the team performed and what the calls looked like, without opening a single recording.
Admissions Intelligence · Overview
Friday, 17 July 2026 · Yesterday
48%
29 Calls received11:42 Avg duration0:48 Avg wait
Call scoresStrong 6Average 10Weak 13
Skill averages · team
Gathering Information
3.8+0.4
Demonstrating Understanding
3.5+0.2
Encouraging Engagement
2.4−0.3
Moving Towards Next Steps
3.1+0.6
Information Sharing
4.0+0.1
Working with Ambivalence
2.9+0.2
The calls that matter, first.
Conversations that need human review rise to the top of the queue.
Dana R.Maria Chen08:1218%
Owen K.James Walker14:567%
Marcus A.Robert Hall21:0424%
Every score shows its reasoning.
Six core admissions skills, assessed in the conversation’s own words.
04:12“I just don’t know if we can afford something like this.”
23%
Encouraging Engagement
−10% vs last call
The right calls get the right attention.
Every call is checked for designated clinical signals. Flagged ones enter your team’s daily workflow.
Suicide or self-harm
James Walker · flagged for review
Active drug use
Maria Chen · flagged for review
Stopped responding
Robert Hall · 21:04 · answered by Marcus A.
In this morning’s review queue
Your team opens the day already briefed.
Each morning, the digest and personal coaching land in the inbox. Every email links back to the call behind it.
Inbox
Admissions Intelligence 6:00 AM
Your team’s calls, reviewed overnight
Admissions Intelligence 6:00 AM
Marcus, here’s how your calls went yesterday
Your team’s calls, reviewed overnight
To: Supervisors and team leads
All 29 calls reviewed by 6:00 AM.
2 conversations need a closer look this morning.
Working with Ambivalence is slipping for 3 team members.
Referral source
Who sent them to you. Captured from the call itself.
Reason for calling
What the caller needed, in their own words.
Next step promised
What your team committed to. Nothing gets dropped.
Coaching your team becomes a rhythm.
Weekly for the team. Daily for each person. Monthly for the one-on-one.
Every week, the whole team at a glance.
→
TeamThis week
154Calls received
22Calls / day
52%Avg. score
43Strong
62Average
49Weak
68%
Marcus Alvarez
22 calls · Focus: Engagement
→
54%
Dana Reyes
31 calls · Focus: Next Steps
→
47%
Owen Kelly
18 calls · Focus: Ambivalence
→
MA
Marcus Alvarez
22 calls · last 2 weeks
68%+6 vs last week
Encouraging Engagement
2.4−0.3 this week
Needs help with Encouraging Engagement
Every day, feedback finds each person.
→
Encouraging Engagement
Tue · 04:12“I just don’t know if we can afford something like this.”
The concern was acknowledged but never explored.
Try next time
Ask what matters most to them about cost before offering figures.
A matching Roleplay scenario is readyPractice →
Every month, something to discuss in the one-on-one.
→
One-on-one · Marcus AlvarezAugust
Score trend
68% +7 since May
May
Jun
Jul
Aug
What’s going well
Opens strongly. Engagement dips when cost comes up.
Next Steps up +0.6 since July’s focus.
James Walker · Mon 10:47 AM41%Transcript and analysis attachedOpen →
Powered by OpenRecovery’s Behavioural Health Intelligence Layer.
Every score, flag, and recommendation in Admissions Intelligence comes from the same engine: the Behavioural Health Intelligence Layer, the analysis core we have been building since 2023 in partnership with leading researchers at the University of Toronto.
The graph maps The Layer at the center to twelve taxonomies: Recovery ontology, Admissions skills, Clinical signals, Emotional landscape, Personas & archetypes, Organization, Substances, Behavioural addictions, Care pathways, Barriers & context, Family systems, Traits & patterns.
Need a deeper starting point?
Start with an executive assessment of your calls.
The Admissions Call Audit is a one-off written read of your real calls: how they perform today, what the patterns mean, and what to change first.
The Audit stands on its own. If an ongoing view is right afterwards, Admissions Intelligence continues from there: every call reviewed by morning.
01Callers with cost concerns leave without a next step.
02Referral sources go unrecorded.
03Openings are strong. Closes give the lead away.
Reputation is everything. Here's ours.
“Everything I wanted it to be, it was. It just blew open all of these discussions about what they could do and how they could do better.”
Krista MillerClinical Director · Zia Recovery Center
“OpenRecovery has become a strategic extension of our team, helping us deliver more personalized care through AI-powered staff training, all within a platform tailored to our clinical model.”
Steve MilletteCEO · Ignitus Recovery
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