AMA Prevention
Reduce your AMA rate in 90 days.
Guaranteed. Or we keep working at no charge.
Our realistic AI-powered platform gives treatment teams practice with the hardest conversations in treatment, with objective coaching on the moments that matter when a client wants to leave.
You paid to get the client here. Then the client wants to leave.
AMAs cost outcomes, beds, and treatment revenue you already paid to acquire.
- 11–14%
- of clients leave against medical advice
- First 7–10 days
- when most departures occur
- 15–20 treatment days
- lost per departure
Whether a client stays may come down to one conversation with whoever is on shift. You may get only one chance at it.
BHTs and residential staff often hear this first. Practicing the response helps them prepare to understand the client’s concern and bring in support.
What would 10% fewer AMAs mean for your center?
AMA prevention is a trainable, repeatable skill.
Nobody should meet the hardest version of this conversation for the first time with a real client.
Practice before it is real.
Give staff unlimited reps with realistic AI clients.
The AI client speaks by voice, listens to what staff say, and reacts to their approach. Staff can practice without putting pressure on a real client or waiting for the next crisis.
- Practice common reasons clients leave: cravings, family, conflict, feeling fine, court, and money.
- Configure personality types so different clients respond to different approaches.
- Build provider-specific scenarios around your policies and escalation paths.
- Adjust difficulty as staff improve.
- Practice on any shift, as often as needed, with no risk to a client.
Every roleplay ends with a clearer next attempt.
- A score and plain-language breakdown after every session.
- What worked, what did not, and what to try next.
- A lesson for each skill.
- A personal history that shows progress over time.
See where your team needs your help.
See the whole team by person, scenario, difficulty, and competency. Open any individual to see the trend, average, best result, and every session.
Spot gaps before they appear in the AMA numbers. Coach from the actual session.
Powered by OpenRecovery’s Behavioural Health Intelligence Layer.
Every score, flag, and recommendation in our products comes from the same engine: the Behavioural Health Intelligence Layer, the analysis core we have been building since 2023 in partnership with leading researchers at the University of Toronto.
The graph maps The Layer at the center to twelve taxonomies: Recovery ontology, Admissions skills, Clinical signals, Emotional landscape, Personas & archetypes, Organization, Substances, Behavioural addictions, Care pathways, Barriers & context, Family systems, Traits & patterns.
Treatment teams already trust the platform behind AMA Prevention.
“Everything I wanted it to be, it was. It just blew open all of these discussions about what they could do and how they could do better.”
Krista MillerClinical Director · Zia Recovery Center“OpenRecovery has become a strategic extension of our team, helping us deliver more personalized care through AI-powered staff training, all within a platform tailored to our clinical model.”
Steve MilletteCEO · Ignitus Recovery
Reach your AMA target, or get another 90 days at no charge.
The target is a 10% reduction relative to your baseline: a 13% AMA rate becomes 11.7%, or fewer than 12 of every 100 clients leaving.
Day 0
Agree on your baseline
Record your current AMA rate and target in your agreement.
Days 1–90
Practice for 90 days
Your team completes implementation and weekly roleplays.
Day 90
Review your AMA rate
Compare your actual rate with the agreed baseline.
Days 91–180
Miss the target? Keep practicing at no charge.
We extend the program for another 90 days at no additional charge.
Implementation and weekly practice requirements apply. Full terms in your agreement.
Help your team prepare before a client says “I’m leaving.”
See the roleplay, the feedback, and the team view in a demo.
Built for HIPAA environments
Roleplays run on simulated clients, so practice never involves real patient data.
BAAs on request
We sign a Business Associate Agreement with your organization when required.
Role-based access
Leaders see the team view. Each team member sees their own sessions.